You mean I'll be able to understand what's being said when I order something over the phone?
BANGALORE, India, June 25, 2006 (AFP) - Soaring salaries and poor quality of manpower are prompting foreign firms to shut their outsourcing operations in India although there is no cause for alarm yet, officials and analysts say... "The potential cost savings of an offshore development operation can be mathematically compelling," said John Farr, president and chief executive officer of Pervasive Software. "However, we have found that the complexity of managing such an operation and the increasing costs of labour, employee turnover, training and facilities in such a hot market as Bangalore makes it challenging to realise those savings," Farr said... Other than steep salaries the quality of manpower is also proving to be a challenge for technology firms.
Powergen announced last week that call centres in India would no longer be answering telephone calls from its customers due to complaints about the poor standard of service...
3 comments:
Poor standard of service? NOOOOO! I can't even remember the last time I spoke to a customer service rep at Sprint PCS that I could understand.
wow...that is really good news. I hope this trend continues. My friends in the Silicon Valley will be so pleased.
I never understood why India became the "hot" country for outsourcing anyway.
One stop shopping. You could outsource and get a giant Slushy and nachos at the same time.
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